Documented delivery

Not delivered until you have the proof

Documented delivery by our own driver, for notices of termination, court documents and other legally relevant papers.

Proof includedYou receive a delivery report with the time and the driver’s signature.
One driver throughoutAs a rule, the same driver handles both collection and delivery, on the same vehicle all the way.
Even when nobody is inIf nobody is there, photos and video prove that the item was put through the letterbox.

Calculate price and book now

(+49) 2233 5459590

Over 1,600 consignments delivered in the last 30 days

What you can expect from NavidEx

You stay informed

We keep you posted at every
key stage, without you having to chase.

Transport update

Delivered at 12:45.

Transport update

Consignment collected. Your delivery is on its way

Transport update

Your driver has been assigned. Collection today at 09:30.

Direct contact

Available day and night,
with no call queues.

NavidEx dispatcher with headset at her workstation

Available 24/7

Delivery at your preferred time

You choose the delivery time,
and we deliver exactly then.

NavidEx deliveryToday, 14:00

MonTueWedThuFriSatSun

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Transport insurance

Every consignment is insured with KRAVAG,
for up to €1.5 million.

Calculate price and book now

Documented delivery with delivery report

For some consignments, it is not enough that they simply arrive. The delivery must also be provable, for example for notices of termination, court documents and other legally relevant papers. That is why we document every delivery. For documents, the recipient signs the delivery report when the driver hands them over in person. If nobody is there, the driver puts the documents through the letterbox and records this with photos and video.

You then receive a delivery report with the driver’s name and signature and the exact time. For goods consignments, you receive the consignment note as a PDF. You also get time-stamped digital proof for every stop, with a photo on request.

It also matters who handles the consignment along the way. Courier marketplaces often pass a consignment through several outside drivers. With each handover, it becomes less clear who had it and when. We have been running scheduled routes across Germany since 2009, mostly with our own fleet and our own drivers. As a result, your consignment usually stays with one driver, and the proof can be clearly attributed to that driver.

A named contact in our dispatch team looks after your consignment from your first call to handover. You can find out the current status at any time by phone and, if you wish, via WhatsApp. On request, we seal the load space.

From letters and parcels to pallets

Safely and by the most direct route, in the right vehicle.

Calculate price and book now

(+49) 2233 5459590

Up to 1,200 kg payload
Length up to 430 cm, width up to 210 cm, height up to 210 cm
From letters to parcels to pallets

The right vehicle for your documented delivery

Four vehicle types cover most enquiries. You can see the exact price straight away in the calculator.

Estate car
For documents and smaller consignments, moving fast through city traffic.
Payload up to
300 kg
Load space
160 x 120 x 120 cm
Book now
Van
The all-rounder for medium-weight goods, on local or long-distance runs.
Payload up to
1,200 kg
Load space
430 x 180 x 120 cm
Book now
Box truck
The enclosed body protects sensitive goods from the elements.
Payload up to
1,200 kg
Load space
420 x 210 x 210 cm
Book now
Box truck with tail lift
The tail lift loads palletised goods without a forklift or loading ramp.
Payload up to
1,000 kg
Load space
420 x 210 x 210 cm
Book now

Your documented delivery in four steps

Calculate price
Enter the collection and delivery addresses, size and time window. The online price calculator shows you the fixed price and the right vehicle straight away.
Request and book
Enter the recipient and the type of proof you need and book in just a few clicks. Our dispatch team checks and confirms your booking.
Collection
After confirmation, a driver arrives at your premises with the right vehicle within 60 to 120 minutes.
Handover
To the recipient, with the report sent to you. Our dispatch team is on hand for you until the consignment has been delivered.

Calculate price now

When documented delivery is the right choice

These situations have one thing in common: the handover must be provable later, and missing proof costs more than the run.

Deadline approaching
A notice of termination or another document with a deadline goes to the recipient with a delivery report.
Important documents
Court documents and other legally relevant papers arrive safely, with every step traceable.
Valuable goods
We hand over expensive or sensitive consignments with time-stamped digital proof, plus a photo on request.
Proof required
Medical and pharmaceutical deliveries often need proof of every single handover.

In these cases, the proof is as important as the consignment itself. You can see the price in advance in the online price calculator.

The people who hand over your consignment

Since 2009, we have been running scheduled routes for business customers night after night. Today we run over 250 scheduled routes every day, throughout Germany and abroad. The same fleet and the same team of dispatchers and drivers also handle your documented delivery, rather than passing it on.

Find out more about NavidEx

Ana Maria Oprean
1st night dispatcher:
Operations planning
& coordination
Nicoleta Popa
2nd night dispatcher:
Customer support
& transport management
Mihaela Vesa
3rd night dispatcher:
Monitoring & operational
control
Saskia Paepke
Controller

Reviews of our documented delivery

Der beste Kurierdienst – schnell und pünktlich. Und das Wichtigste: Das Team ist sehr freundlich Und noch etwas möchte ich sagen: Manche Leute, die hier negative Kommentare schreiben ... Das ist alles nicht wahr, denn ich weiß, dass die Leute seit 10, 12, 8 Jahren in dieser Firma arbeiten und Sie sind sehr glücklich… Wenn das Unternehmen schlecht wäre, wären die Leute nicht so viele Jahre dort geblieben und hätten dort gearbeitet. Navidex War, ist und wird das beste Unternehmen sein. Ich würde es jedem empfehlen.👍👍👍⭐️⭐️⭐️⭐️⭐️

Sergo Mosiashvili

Google review

Retter in der Not. Dringende und kurzfristige Direktlieferung über 400km gebraucht. Sonntags. Morgens angerufen, sofort gekümmert und alles top organisiert. Besser hätte es nicht laufen können. War richtig, richtig gut. Danke!!

Ralf Biesemeier

Google review

Ich war absolut zufrieden mit dem Service von NavidEx. Besonders beeindruckt hat mich die Freundlichkeit und Professionalität des Lieferpersonals, man spürt, dass hier Wert auf Kundenservice gelegt wird.

Oana Morosanu

Google review

Top Service. Anfragen werden umgehend bearbeitet. Sehr nettes Personal. Die Firma NavidEx kann ich absolut weiter empfehlen! 6 Sterne!!!

Burak Demirel

Google review

!!!TOP!!! Absolut empfehlenswert. Zuverlässig, schnell und kompetent. Sehr nette und fachlich tolle Beratung. Auch etwas kompliziertere Anfragen wurden schnell und professionell bearbeitet und gelöst. Beim nächsten Mal auf jeden Fall wieder NavidEx.

Sub Zero

Google review

Super Firma!

Moritz Salomon (Salomon Immobilien)

Google review

Sehr gute Erfahrung gemacht. Top zufrieden. Gerne wieder. 5 Sterne ⭐️⭐️⭐️⭐️⭐️

Arash Arm

Google review

Sehr Nette Leute sind immer Pünktlich

Zia Mir Barakkar

Google review

Super Service

Leon Spiridon

Google review

Super

Raid Hatamleh

Google review

Sergo Mosiashvili

Google review

Frequently asked questions about documented delivery

View all questions

Is this suitable for notices of termination and documents with deadlines?

Yes, that is exactly what documented delivery is for. The date and time prove when the consignment arrived. This also applies to court documents.

What proof do I receive after delivery?

For documents, you receive a delivery report with the driver’s name and signature and the exact time. If the documents are handed over in person, the recipient also signs the report. For goods consignments, you receive the consignment note as a PDF and digital proof for each stop. We send you the report and photos by email together with the invoice.

What happens if the recipient is not there?

In that case, the driver puts the documents through the letterbox and records this with photos and video. You still receive the delivery report with the time.

Is the proof sufficient as evidence?

We document the exact time and, for handovers in person, the recipient’s signature. This gives you documentary proof. Please seek legal advice on whether it is sufficient as evidence for your purpose. We do not provide legal advice.

How will I know that delivery has taken place?

As soon as delivery is complete, we let you know by phone and, if you wish, via WhatsApp. You then receive the delivery report. GPS tracking is not available.

Certified security for consignments requiring proof

KEP-PQ certificate:
Verified standards for courier, express and parcel services.
Aviation security under EU 2015/1998:
Trained and documented in areas 11.2.3.9, 11.2.5, 11.2.6 and 11.2.7.
EU road haulage licence:
Authorised for commercial transport throughout Europe.