FAQ
Frequently asked questions about NavidEx: quick answers
Key answers on all our services, from booking to invoicing. If your question is not listed, our dispatch team is available around the clock.
Over 1,600 consignments delivered in the last 30 days
Questions about booking and pricing
How do I calculate the transport costs?
You see the fixed price immediately in the online price calculator as soon as you have entered the route, size and time window. There is no need to wait for a quote; the price is fixed before you book. Our dispatch team then checks and confirms your booking. If you need a quote before booking, request one in the online price calculator with no obligation or download it as a PDF. If you would rather discuss your order in person, you can reach us by phone around the clock.
How does booking work?
In the online price calculator, enter the collection and delivery addresses, size and time window. You can then book the order in just a few clicks. Our dispatch team checks and confirms your booking. After confirmation, a driver usually arrives within 60 to 120 minutes. You can reach us at any time until delivery.
Can I also book by phone?
Yes, our dispatch team will be happy to take your order by phone. You can reach them around the clock on +49 2233 5459590. This also applies outside the online booking hours of 08:00 to 20:00.
How do I book the delivery of a notice of termination?
In the online price calculator, select the “Documents” option under “What is being transported?”. It covers notices of termination, letters and files, delivered with proof of delivery. You can read how delivery works on the page Delivery of notices of termination
What services does NavidEx offer?
We offer courier service, express transport, direct runs and dedicated runs. We also offer same-day delivery, overnight express and international courier services. We deliver notices of termination and other important documents with a delivery report. You can find an overview of all services here
Which service suits my needs?
That depends on how quickly it needs to arrive. If it has to go immediately, express transport is the right choice. For delivery on the same day there is our same-day service, and for overnight or next-day delivery the overnight express. Each of these services has its own page, or you can simply call our dispatch team.
Can I also book as a private individual?
No, NavidEx works exclusively for business customers. These include companies in every sector, as well as hospitals, laboratories and medical practices. We do not accept orders from private individuals.
Questions about collection and times
How quickly will my consignment be collected?
After confirmation, a driver is usually with you within 60 to 120 minutes. This depends on the collection point and on vehicle availability. For urgent cases, we offer express collection.
Do you also operate at night, at weekends and on public holidays?
Yes, our dispatch team is staffed around the clock, 365 days a year. We get your consignment on its way on Sundays and public holidays too.
Can I arrange a preferred delivery time?
You specify your preferred time when booking. It is fixed as soon as our dispatch team has confirmed your order. For overnight express, we agree the time with you, either overnight or on the following day.
What is the latest time I can book for same-day delivery?
In the online price calculator, you can book a same-day collection until around 18:30. Allow about 90 minutes’ lead time until collection. You can choose collection and delivery times there between 08:00 and 20:00. The earlier you book, the greater the distance we can cover for delivery today. Our dispatch team can tell you the latest booking time for your route.
How can I find out where my consignment is?
You can find out the current status at any time by phoning your contact in our dispatch team and, if you wish, via WhatsApp. We will get in touch proactively at every important step.
Questions about vehicles and consignments
What can I send with you?
From a letter to a pallet, almost anything up to 1,200 kg is possible, provided the goods are securely packed. Dimensions can be up to 430 cm long, 210 cm wide and 210 cm high. The online price calculator suggests the right vehicle straight away.
Which vehicles do you use?
Four vehicle types cover most requests. The estate car takes up to 300 kg, the van and box truck up to 1,200 kg each. With a tail lift, the box truck holds up to 1,000 kg, and the lift raises up to 250 kg per lift.
Do you also transport heavy or very large items?
We focus on vehicles up to 3.5 tonnes. We therefore do not offer heavy haulage. If your loads are larger or heavier and need to be moved regularly, we will be happy to discuss them with you.
Do you help with loading and unloading?
Yes, in the online price calculator you can add loading and unloading assistance, a pallet truck or a second driver. The box truck’s tail lift loads palletised goods without a forklift or ramp.
Questions about sectors and special consignments
Which sectors do you work for?
We work for companies in every sector. Many of our customers come from the automotive industry and from medicine and pharmaceuticals. We have separate pages for 19 sectors, from automotive to wind power
Do you transport medicines and laboratory samples with dry ice?
Yes, for medical deliveries we offer boxes with dry ice. The goods travel in them from the collection point to handover without reloading. Let our dispatch team know when booking if you need dry ice.
Which medical goods do you transport?
These include laboratory samples, medicines and diagnostic kits, as well as medical devices, sterile goods and hospital supplies. Consignments range from a sample weighing a few grams to a pallet for a hospital. You can read more on the page Medicine and pharmaceuticals
Find out more: Courier service for medicine, pharmaceuticals and laboratories
What do you class as high-value goods?
This includes, for example, expensive components, valuable electronics, sensitive hardware and prototypes. These consignments travel to their destination without reloading and are handed over with a delivery report. We agree insurance cover for particularly valuable goods with you before the run. For important documents there is documented delivery. You can find everything else about high-value goods here
Which artworks do you transport?
We transport paintings, sculptures, antiques and display cabinets, from small framed works to large exhibits. For example, we collect from auction houses and deliver to galleries and museums. For particularly valuable works, we agree the insurance cover with you before the run. Details can be found on the page Art transport
What do you handle in event logistics?
We bring event equipment, stage components and props straight to the venue, along with promotional and decoration material. If a part is missing shortly before the show, we usually collect it within 60 to 120 minutes of your order being confirmed. We do not transport complete stages or entire productions as a standard service. We have separate pages for events and trade fairs
Find out more: Courier service for event logisticsFind out more: Courier service for trade fair logistics
Questions about security and insurance
How secure is my consignment with you?
Most runs are handled by our own drivers in our own vehicles. On request, we seal the load space, and the handover is documented with the time. A named contact from our dispatch team oversees your consignment until it arrives.
Is my consignment insured?
Yes, your consignment is insured with KRAVAG for up to €1.5 million. For particularly valuable goods, we agree the insurance cover with you before the run. On request, we then extend it beyond the standard cover to match the value of the goods.
Is the handover documented?
We create a digital, time-stamped record for every stop. This proves when the consignment was handed over. For notices of termination and other important documents, there is documented delivery with a delivery report
How do you protect valuable or fragile goods?
We transport such consignments as a direct run with a regular driver, without reloading and without interim storage. We secure the load so that it does not shift en route. From collection to handover, the consignment stays in one pair of hands.
Which certifications does NavidEx hold?
Our standards for courier, express and parcel services are audited under the KEP-PQ certificate. We are trained in aviation security under EU 2015/1998, with documented evidence for four areas. For commercial transport throughout Europe, we hold the EU Community licence for road haulage. You can find all our credentials here
Questions about runs abroad
Do you also deliver abroad?
Yes, we operate throughout Germany and Europe. Our scheduled routes run every day to destinations including Paris and Switzerland.
Which countries can I book runs to online?
In the online price calculator, you can book runs to 14 countries. In addition to Germany, these are Austria, Switzerland, the Netherlands, Belgium, Luxembourg and France. They also include Italy, Spain, Portugal, Poland, the Czech Republic, Sweden and Romania.
Who handles customs and accompanying documents?
Within the EU, goods in free circulation are not subject to customs clearance. We provide the freight documents. For runs to Switzerland, customs clearance is handled by you or your customs agent; we support the process and provide the transport and border documents. Our drivers hold the required EU licences.
Do you carry out runs abroad yourselves or use partners?
We operate across Europe ourselves, with our own vehicles and largely our own drivers. We also work with established partners. In both cases, coordination stays with your contact in our dispatch team.
Is my consignment also insured abroad?
Yes. Your consignment is insured with KRAVAG for up to €1.5 million, including on runs abroad.
Questions about invoicing and payment
How do I pay for my order?
You choose the payment method when booking online. You can pay by invoice, by credit or debit card via Stripe, or with PayPal. If you pay by invoice, you settle the amount after receiving the invoice. All payment methods at a glance
How do I receive my invoice?
After booking, you first receive an order confirmation by email. If you pay by invoice, you receive the invoice once the run is complete. For documented delivery, we send the report and photos by email together with the invoice.
Are there special terms for regular consignments?
Companies that ship with us regularly benefit from special terms with savings of up to 50 per cent. This applies to scheduled routes, daily rounds and seasonal transport requirements. The level of saving in each case depends on route, volume and frequency. For long-term cooperation, we also agree framework contracts.
Questions about NavidEx
Who is NavidEx?
NavidEx is a courier and logistics company based in Hürth near Cologne. Since it was founded by Navid Heidarzadeh in 2009, we have been running scheduled routes for business customers. Today there are over 250 a day, across Germany and abroad. Our courier and express service grew out of these routes. More about us
Do you use your own vehicles or subcontractors?
Largely with our own fleet and our own drivers from our scheduled routes. At peak times and on certain routes, vetted subcontractors support us. However, unlike courier marketplaces, we rely mainly on our own team.
How can I contact NavidEx?
Our dispatch team is available to you around the clock, 365 days a year, on +49 2233 5459590. Please send written enquiries to anfrage@navidex.de. Other ways to reach us are listed on the contact page
Calculate your price and send your consignment on its way
A fixed price in two minutes, collected within 60 to 120 minutes.
B2B logistics provider since 2009- Our own fleet
- Insured with KRAVAG