Security and certifications
Security you can verify
Here you will find our certificates and our insurance cover. You can also read how we protect your consignment en route.
Audited standardsKEP-PQ, aviation security and our EU licence are all supported by certificates.- Insured shippingEvery consignment is insured with KRAVAG, including abroad.
- Around the clockOur dispatch team can be reached at any time, including on Sundays and public holidays.
Over 1,600 consignments delivered in the last 30 days
Our certificates at a glance
KEP-PQ certificate:
Verified standards for courier, express and parcel services.
Aviation security under EU 2015/1998:
Trained and documented in areas 11.2.3.9, 11.2.5, 11.2.6 and 11.2.7.
EU road haulage licence:
Authorised for commercial transport throughout Europe.
KEP-PQ certificate for courier, express and parcel services
KEP is the German abbreviation for CEP: courier, express and parcel services. The KEP-PQ certificate confirms that our standards in this field have been audited. It attests to the quality and security of our transport services. So you do not have to rely on our word alone.
Aviation security under EU 2015/1998
Strict rules apply to air cargo consignments. They are laid down in Implementing Regulation (EU) 2015/1998. A certified air cargo security officer ensures that we comply with these rules. Our staff receive regular training for this.
The training records cover these four areas, among others:
- 11.2.3.9: Access controls and secure handling
- 11.2.5: Security controls during transport and delivery
- 11.2.6: Handling secure air cargo consignments
- 11.2.7: Security culture awareness
This means we meet the requirements to handle air cargo consignments under these rules. You can find out what this means for the journey to the airport on our air cargo page.
EU licence for commercial road haulage
The EU licence is our official authorisation for commercial transport throughout Europe. Our drivers hold the EU licences required for journeys to other European countries. Scheduled routes run every day to destinations including Paris and Switzerland.
We provide the transport and border documents for you. Customs clearance is handled by you or your customs agent, and we support the process.
Transport insurance with KRAVAG
Every consignment is insured with KRAVAG for up to €1.5 million. The cover also applies on journeys abroad. Should damage ever occur, your consignment is protected.
Some goods are worth more than the standard cover. For particularly valuable goods, we agree the insurance cover with you before the journey. On request, we then extend it to match the value of the goods.
How we protect your consignment en route
Beyond certificates, what counts is what happens to your consignment on the road.
Sealed load spaceOn request, we seal the load space so that it remains closed until handover.
Documented handoverWe document the handover with the time and, on request, also with a photo.
Delivery report with photosWith documented delivery, the delivery report and photos are sent to you by email together with the invoice.
One driver throughoutAs a rule, your consignment stays with one driver and is not reloaded en route.
We deliver notices of termination, court documents and other legally relevant documents with a delivery report. Find out more: Documented delivery
Dangerous goods under ADR
We also transport dangerous goods under ADR. For these runs we deploy trained drivers. They carry ADR protective equipment that is inspected regularly. Most of our customers in this field come from the chemical and automotive industries.
We only accept dangerous goods in legally compliant, undamaged packaging. The consignment must also be correctly labelled and addressed. If any of this is missing, we may refuse the transport.
Radioactive substances and explosives are excluded. We also do not carry dangerous goods in tankers or in bulk.
Dangerous goods require separate registration and approval. Please call our dispatch team on +49 2233 5459590 before booking.
Own fleet and in-house dispatch
Security also depends on who is behind the wheel. For the most part, our own drivers operate our own vehicles. At peak times and on certain routes, vetted subcontractors are brought in. Even then, planning remains with our in-house dispatch team.
A named contact looks after your order from the first call to arrival. You can reach our dispatch team around the clock, 365 days a year, including on Sundays and public holidays. We get in touch proactively at key stages. You can find out the current status at any time by phone and, if you wish, via WhatsApp.
The people who move your consignment
Since 2009, we have been running scheduled routes for business customers night after night. Today we operate more than 250 scheduled routes every day, throughout Germany and abroad. The same fleet and the same team of dispatchers and drivers also handle your consignment instead of passing it on.
Ana Maria Oprean
1st night dispatcher:
Operations planning
& coordination
Nicoleta Popa
2nd night dispatcher:
Customer support
& transport management
Mihaela Vesa
3rd night dispatcher:
Monitoring & operational
control
Saskia Paepke
Controller
Frequently asked questions about security and certifications
How much is my consignment insured for?
Every consignment is insured with KRAVAG for up to €1.5 million. This also applies on journeys abroad. For particularly valuable goods, we extend the cover on request.
Do you meet aviation security requirements?
We meet the requirements for this through our certified air cargo security officer. Our staff are trained in several areas under EU 2015/1998. You can see the certificates at the top of this page.
Do you use your own vehicles or subcontractors?
Largely with our own fleet and our own drivers from our scheduled routes. At peak times and on certain routes, vetted subcontractors support us. However, unlike courier marketplaces, we rely mainly on our own team.
Can the load space be sealed?
On request, we seal the load space, and the handover is documented with the time. Simply ask your contact in our dispatch team.
Do you also transport dangerous goods?
Yes, we carry dangerous goods under ADR, with trained drivers and inspected protective equipment. Radioactive substances and explosives are excluded. The goods must be packaged and labelled in compliance with the law.
How can I find out where my consignment is?
You can find out the current status at any time by phone from our dispatch team and, if you wish, via WhatsApp. We get in touch proactively at key stages.
Get your consignment safely on its way
A fixed price in two minutes, collected within 60 to 120 minutes.
B2B logistics provider since 2009- Our own fleet
- Insured with KRAVAG