Courier service for machine downtime

Machine down? We bring the part

Tell us which spare part you need and where it is. As soon as our dispatch team has confirmed the order, a driver sets off to collect it.

Quickly on the roadAs a rule, a driver reaches the collection point within 60 to 120 minutes.
Straight to the machineAnywhere in Germany, with no detours and no reloading at an interim warehouse.
Staffed around the clockOur dispatch team takes your emergency call at any time.

Calculate price and book now

(+49) 2233 5459590

Over 1,600 consignments delivered in the last 30 days

What you can expect from NavidEx

You stay informed

We keep you posted at every
key stage, without you having to chase.

Transport update

Delivered at 12:45.

Transport update

Consignment collected. Your delivery is on its way

Transport update

Your driver has been assigned. Collection today at 09:30.

Direct contact

Available day and night,
with no call queues.

NavidEx dispatcher with headset at her workstation

Available 24/7

Delivery at your preferred time

You choose the delivery time,
and we deliver exactly then.

NavidEx deliveryToday, 14:00

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Transport insurance

Every consignment is insured with KRAVAG,
for up to €1.5 million.

Calculate price and book now

Every hour of downtime costs money, so the part has to get there now

When a machine breaks down, what matters is not the price of the spare part but the time until it is fitted. The diagnosis is often already clear. The component is held by a dealer or in the central warehouse. All that is missing is a fast route there and back to the machine.

Our express service is built on scheduled routes for industrial customers, which we have been running across Germany and throughout Europe since 2009. We plan them in our own dispatch department and run most of them with our own vehicles. That is why one of them is usually available quickly. We do not have to search for one in a network first.

A phone call is all it takes, and our dispatch team checks your order. Once it is confirmed, the driver sets off to collect. The consignment travels on a direct run all the way to the machine, without reloading. Your contact in our dispatch team remains available throughout the run.

From sensors to palletised replacement modules

When a machine is down, we transport whatever gets it running again: spare parts, components and tools for the repair. We have the right vehicle for each:

We take small components such as sensors, circuit boards or bearings through traffic straight to the machine in an estate car.
Pumps, drives or palletised replacement modules go in a van or box truck, depending on dimensions.
The box truck’s tail lift handles heavy or bulky parts, up to 250 kg per lift, even if there is no forklift at the collection point.

Key figures: Payload up to 1,200 kg · Length up to 430 cm, width up to 210 cm, height up to 210 cm

We focus on vehicles up to 3.5 tonnes. In an emergency, we do not carry complete machine units or other heavy loads. If you have larger or heavier loads that need moving regularly, we will be happy to discuss them with you.

The right vehicle for your emergency transport

Four vehicle types cover most enquiries. You can see the exact price straight away in the calculator.

Estate car
For documents and smaller consignments, moving fast through city traffic.
Payload up to
300 kg
Load space
160 x 120 x 120 cm
Book now
Van
The all-rounder for medium-weight goods, on local or long-distance runs.
Payload up to
1,200 kg
Load space
430 x 180 x 120 cm
Book now
Box truck
The enclosed body protects sensitive goods from the elements.
Payload up to
1,200 kg
Load space
420 x 210 x 210 cm
Book now
Box truck with tail lift
The tail lift loads palletised goods without a forklift or loading ramp.
Payload up to
1,000 kg
Load space
420 x 210 x 210 cm
Book now

Book your emergency transport in four steps

Calculate price
Enter the collection and delivery addresses, size and time window. The online price calculator shows you the fixed price and the right vehicle straight away.
Request and book
Book in just a few clicks, with no need to wait for a quote. Our dispatch team checks and confirms your booking.
Collection
After confirmation, a driver arrives at your premises with the right vehicle within 60 to 120 minutes.
Delivery
Straight to the machine or the service technician, with our dispatch team available to you throughout the delivery period.

Calculate price now

Typical jobs during machine downtime

Faulty pump brings the plant to a standstillA pump fails at night in a plant, and the replacement part is held by a dealer 200 kilometres away. Once the order is confirmed, a driver collects it during the same shift. They drive it as a direct run to the plant, so the maintenance team can carry on working straight away.
Control board from the central warehouseA machine reports a fault, and the right circuit board is only in stock at the manufacturer’s central warehouse. We collect the board there and deliver it the same day without reloading. That way, the technician can replace the part as soon as it arrives.
Special tool for an on-site repairThe service technician is already at the machine, but the tool they need is at another branch. A driver collects it there and takes it directly to them. That way, the repair goes ahead without another day of waiting.

Dispatched around the clock and quickly on its way to the machine

Machines do not only break down during office hours. That is why our dispatch team is staffed around the clock. It takes your call at night and at the weekend, too.

Our dispatch team is backed by our own fleet. As a result, we rarely need a driver from a third-party network. As a rule, an available vehicle sets off shortly after confirmation. From collection to the machine, the consignment stays in the same hands.

The people who move your consignment

Since 2009, we have been running scheduled routes for business customers night after night. Today, we run more than 250 scheduled routes every day, throughout Germany and abroad. For the most part, we plan and drive them ourselves rather than simply passing orders on. The same fleet and the same team of dispatchers and drivers also bring your spare part to the machine.

Find out more about NavidEx

Ana Maria Oprean
1st night dispatcher:
Operations planning
& coordination
Nicoleta Popa
2nd night dispatcher:
Customer support
& transport management
Mihaela Vesa
3rd night dispatcher:
Monitoring & operational
control
Saskia Paepke
Controller

Reviews of our emergency transport

Der beste Kurierdienst – schnell und pünktlich. Und das Wichtigste: Das Team ist sehr freundlich Und noch etwas möchte ich sagen: Manche Leute, die hier negative Kommentare schreiben ... Das ist alles nicht wahr, denn ich weiß, dass die Leute seit 10, 12, 8 Jahren in dieser Firma arbeiten und Sie sind sehr glücklich… Wenn das Unternehmen schlecht wäre, wären die Leute nicht so viele Jahre dort geblieben und hätten dort gearbeitet. Navidex War, ist und wird das beste Unternehmen sein. Ich würde es jedem empfehlen.👍👍👍⭐️⭐️⭐️⭐️⭐️

Sergo Mosiashvili

Google review

Retter in der Not. Dringende und kurzfristige Direktlieferung über 400km gebraucht. Sonntags. Morgens angerufen, sofort gekümmert und alles top organisiert. Besser hätte es nicht laufen können. War richtig, richtig gut. Danke!!

Ralf Biesemeier

Google review

Ich war absolut zufrieden mit dem Service von NavidEx. Besonders beeindruckt hat mich die Freundlichkeit und Professionalität des Lieferpersonals, man spürt, dass hier Wert auf Kundenservice gelegt wird.

Oana Morosanu

Google review

Top Service. Anfragen werden umgehend bearbeitet. Sehr nettes Personal. Die Firma NavidEx kann ich absolut weiter empfehlen! 6 Sterne!!!

Burak Demirel

Google review

!!!TOP!!! Absolut empfehlenswert. Zuverlässig, schnell und kompetent. Sehr nette und fachlich tolle Beratung. Auch etwas kompliziertere Anfragen wurden schnell und professionell bearbeitet und gelöst. Beim nächsten Mal auf jeden Fall wieder NavidEx.

Sub Zero

Google review

Super Firma!

Moritz Salomon (Salomon Immobilien)

Google review

Sehr gute Erfahrung gemacht. Top zufrieden. Gerne wieder. 5 Sterne ⭐️⭐️⭐️⭐️⭐️

Arash Arm

Google review

Sehr Nette Leute sind immer Pünktlich

Zia Mir Barakkar

Google review

Super Service

Leon Spiridon

Google review

Super

Raid Hatamleh

Google review

Sergo Mosiashvili

Google review

Frequently asked questions about machine downtime

How quickly will the spare part reach the machine?

We usually collect within 60 to 120 minutes of confirmation. We then drive as a direct run to the machine. How long the journey takes depends on the route. We also reach more distant sites throughout Germany on the same day or overnight by arrangement.

Can you be reached at night and at weekends?

Yes. Our dispatch team is staffed around the clock, because machine downtime does not stick to office hours. After your call, the team checks the order and confirms it. The driver then sets off to collect.

What if the part is a long way away?

Even then, we drive it as a direct run without reloading. For long distances, we agree with you which option will get it to the machine faster. This may be same-day delivery or overnight delivery.

How do I find out where the part is?

You can find out the current status at any time by phoning your contact in our dispatch team and, if you wish, via WhatsApp. We will get in touch proactively at every important step.

Do you use your own vehicles or subcontractors?

For the most part, we use our own fleet and our own drivers from our scheduled routes. At peak times and on some routes, vetted partners are brought in. Even then, the consignment remains our responsibility.

Better terms for regular spare parts runs

Companies that ship with us regularly benefit from special terms with savings of up to 50 per cent. This applies to scheduled routes between warehouse and plant, regular spare parts runs and seasonal maintenance periods. It provides a solid basis for anyone planning with us on a long-term basis.